Frequently Asked Questions & Guest Information

You will find our best available rate when booking directly through our own online booking platform.

Book your room directly

Your room will be ready from 4.00 pm on the day of arrival. It may be available earlier, but unfortunately we cannot guarantee this.

If you arrive earlier, you are welcome to leave your luggage at reception. You can also collect your guest card and already make use of our Spa.

If you would like to change before your room is ready, you can use the changing facilities by the fitness room.

Check-out is by 11.00 am, unless otherwise stated on your booking confirmation.

Please settle your room bill and return your key card at reception.

You do not have to leave us immediately after checking out: you are welcome to continue enjoying the garden, restaurant and Spa.

Travel by train to Thun and then take bus number 21 towards Interlaken Ost or bus number 25 towards Sigriswil.

Get off at “Gunten Dorf”. From the bus stop, Parkhotel Gunten is approximately a one-minute walk away.

More information about our location and how to get here

Chargeable outdoor parking spaces are available around the hotel subject to availability. No reservation is required.

Hotel guests can also rent a parking space in the underground car park of the Parkresidenz for CHF 12.00 per night. Please contact reception if you would like to use one.

Yes. There are three chargeable electric vehicle charging stations on the west side of the hotel. Payment can be made directly by credit card.

Yes. You are welcome to leave your luggage with us before check-in or after check-out. Our team will also be happy to assist you with your luggage on request. Please contact reception.

Our rooms are not equipped with refrigerators as standard. Subject to availability, a refrigerator can be rented.

Items that need to be kept refrigerated can also be left with us at reception during reception opening hours.

No, our rooms do not have air conditioning. Temperatures by Lake Thun usually cool down pleasantly at night, so opening the windows is generally sufficient.

We also have a limited number of mobile cooling units available to borrow, subject to availability.

Yes. Kettles are available from reception subject to availability.

Yes. We provide an iron and ironing board free of charge and can bring them to your room. After use, please leave them outside your room.

If you would like an additional or special pillow, please ask at reception. Depending on availability, we offer:

• millet pillows
• synthetic pillows
• neck support pillows
• neck rolls

International power adapters can be borrowed from reception against a CHF 30.00 deposit. The deposit will initially be charged to your room account.

We also have a selection of charging cables for mobile phones.

Various everyday essentials are available at reception, including toothbrushes, toothpaste and disposable razors.

Depending on availability, complimentary items also include shoehorns, shoe-cleaning sponges, body lotion, shower caps, sewing kits and earplugs.

No. Cooking in hotel rooms is not permitted. Any damage or additional cleaning costs will be charged accordingly.

If you would like fresh towels, please place the used towels on the bathroom floor.

Yes. You will find a laundry bag and laundry list in your room. Please complete the list and leave it together with your laundry in the room.

Our housekeeping team will normally return your laundry within 24 hours. The cost will be charged to your room account.

The radio is integrated into the television. An overview of available TV and radio channels is provided separately. You can select your preferred channel using the number buttons on the remote control.

Yes. Complimentary Wi-Fi is available throughout the hotel. You will receive the current access details during your stay.

Your electronic key card opens your room, the main hotel entrance and the Spa. Your room door locks automatically.

Please therefore carry your key card with you throughout your stay. It also allows you to enter the hotel when the main entrance is locked.

The Maxibar is located on the first floor and offers drinks and snacks. Please record anything you take on the forms provided and hand the form in no later than check-out so that the items can be charged to your room.

• Breakfast: 7.30–11.00 am
• Lunch: 12.00–1.30 pm
• Small menu: 1.30–6.00 pm
• Dinner: 6.00–8.15 pm, with the latest dinner start at 8.15 pm

If you do not wish to have a meal included in your package, please inform reception.

Our breakfast buffet is served daily from 7.30 to 11.00 am.

During the summer months and weather permitting, you can also enjoy breakfast on our panoramic terrace.

Our à-la-carte restaurant and, in fine weather, the garden terrace are open daily from 10.00 am until approximately 11.00 pm.

Your restaurant bill can be charged directly to your room if you wish.

Wherever possible, we are happy to accommodate special dietary requirements. Please let us know as early as possible or contact reception. A surcharge of CHF 6.00 per meal applies to special dietary meals.

Yes. Please order your packed lunch at reception by 5.00 pm the day before. It will be ready for collection the following morning.

Yes. Use the pre-programmed “Restaurant” button on your room telephone. A room service charge of CHF 5.00 applies per order.

Yes. Our refreshment corner in the hotel lobby offers hotel guests complimentary water and orange juice during the day until 5.30 pm.

Our Park Bar serves drinks, cocktails and food in the hotel park when weather conditions allow. Opening times depend on the weather and the season.

Our Spa in the boathouse is located directly on Lake Thun and offers relaxation with wonderful views of the surrounding mountains. Facilities include:

• Finnish sauna with panoramic views
• bio sauna / scented sauna
• aroma steam bath
• whirlpool on the sun deck
• relaxation room overlooking the lake
• direct access to Lake Thun

The Spa is currently open daily from 11.00 am to 9.00 pm.

Find out more about our Spa in the boathouse

Access to the Spa is permitted from the age of 14.

Showering is mandatory before using the saunas, steam bath and whirlpool. The saunas and steam bath are textile-free areas.

Please also note the following:

• Always place a sufficiently large sauna towel underneath your entire body.
• Sun loungers may not be reserved.
• Food and alcoholic beverages are not permitted in the Spa.
• Mobile phones and laptops should not be used in the Spa.
• Smoking is not permitted.
• Manicures, pedicures, shaving, hair colouring and similar treatments are not permitted.

Please also observe the complete Spa guidelines displayed on site.

We recommend putting on your bathrobe in your room or in the changing facilities by the fitness room, as there are no changing rooms in the boathouse.

The right-hand door of the boathouse can be opened with your key card. You can remove your shoes in the entrance area and replace them with the slippers provided.

No. Bathrobes and towels for the Spa are provided for our hotel guests. Additional fresh sauna and shower towels are available from reception.

Towels for the beach and sun loungers in the hotel park are also available from reception.

A range of massages and facial treatments can be booked at Parkhotel Gunten.

As only a limited number of appointments are available each day, we recommend booking your treatment well in advance. Same-day appointments cannot be guaranteed.

Yes. Our fitness room is located on the second basement level on the way to the Spa and is open daily from 7.00 am to 10.00 pm. No separate access key is required.

Hotel guests have several options for swimming in Lake Thun:

• direct lake access from the Spa in the boathouse during Spa opening hours
• swimming at the stream delta, where the lake bed is stony
• our bathing area at the “Inseli” on the western side of the hotel park

A changing cabin is located in the park near the chessboard. Beach towels are available for hotel guests at reception.

For non-resident guests, we recommend the public lido directly next to the hotel.

Yes. During the warmer months, our rowing boat is available to hotel guests free of charge, subject to availability and calm lake conditions.

Life jackets are compulsory for both children and adults. Please contact reception to reserve the boat.

Our reception team will be happy to advise you personally on excursions, hikes and activities in the region. You will also find brochures and inspiration on the information display on the ground floor near reception.

Discover activities around Lake Thun

As a hotel guest, you receive the guest card / PanoramaCard from Thunersee Tourismus. It includes benefits such as free bus travel to Thun and Interlaken as well as various discounts around Lake Thun.

We will be happy to send your guest card to you by email on request. Further information is available at reception.

Children and families are very welcome at Parkhotel Gunten. Our younger guests can enjoy the “Aqualino” playroom on the first basement level.

The large hotel park and water playground also provide plenty of space to play and explore.

Please note that access to the Spa is permitted from the age of 14.

Depending on the number of guests and availability, we offer several options for families:

• the spacious Junior Suite Design for up to six people
• two separate rooms located as close to each other as possible
• a Design double room with the “Twinny” bunk bed

We recommend letting us know your requirements when making your reservation.

Yes, dogs are welcome at Parkhotel Gunten. We charge CHF 18.00 per dog per night.

Please let us know when booking your room that you will be travelling with a dog. Further information will be provided at check-in.

Reception is open from 7.30 am to 9.15 pm during high season and from 8.00 am to 8.00 pm during low season.

Your key card allows you to open the main entrance outside reception opening hours.

If you have forgotten your key card and the main entrance is locked, please use the night bell to the right of the hotel entrance.

Yes. You can set an automatic wake-up call using your room telephone:

• pick up the receiver
• press the “Wake-up call” button
• enter the required time using four digits, for example 0700
• wait for the confirmation tone and hang up

Reception will also be happy to assist you during opening hours.

For an external call, dial 0 first and then enter the telephone number including the area or country code.

To call another hotel room, first dial the floor number followed by the room number. For example, to call room 21 on the first floor, dial 121.

Pre-programmed buttons are also available for reception, the restaurant, wake-up calls and SOS / emergencies.

Yes. Umbrellas are available to borrow from reception on rainy days. Please return them after use.

A shoe-cleaning machine is available on the first floor. Shoe-cleaning sponges and shoehorns are also available from reception.

Yes. Any post addressed to you can be collected from reception daily from 9.30 am.

Yes. A 2½-room penthouse holiday apartment is located in the Parkresidenz to the east of Parkhotel Gunten.

Information about availability and reservations is available on our website or from reception.

You will find an emergency escape plan behind the door in your room. For your own safety, please familiarise yourself with the escape routes at the beginning of your stay.

Do not use the lift in the event of a fire.

We are available day and night in the event of an emergency. Pick up the receiver of your room telephone and press the “SOS / Emergency” button.

The member of staff on duty will respond and assist you.

Smoking is not permitted in hotel rooms or public indoor areas.

Smoking is permitted outside the main hotel entrance and on balconies and terraces belonging to hotel rooms. Ashtrays are available from reception.

We separate our waste and use measures such as energy-efficient lighting and heat recovery systems.

Newspapers that you no longer need can be left beside the waste bin in your room. Our housekeeping team will ensure they are recycled properly.

If something does not meet your expectations, please speak to us as soon as possible during your stay. Our reception team will be happy to try to find a suitable solution.

If you enjoyed your stay, we are of course also delighted to receive a review after your departure.

We will certainly do our best. Please let us know about any special requirements or expectations before your arrival or during your stay.

We cannot promise that every request can be fulfilled, but we will always do our utmost to make your stay as enjoyable as possible.